Returns Policy

7-Day Change-of-Mind Returns

We offer a 7-day change-of-mind return policy. You have seven days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, the product must be:

• Unused and in the same condition in which it was received

• In its original packaging, where applicable

• Accompanied by a receipt or proof of purchase

To request a return, please contact us at team@palletbins.shop

All returns must be approved before being sent. Approved returns must be delivered to the return address nominated by Pallet Bins Australia. Products returned without prior approval may not be accepted.

Freight and Return Transport

Original freight, shipping and delivery charges are non-refundable for change-of-mind returns.

The customer is responsible for arranging and paying all return transport costs associated with a change-of-mind return. Due to the size of our products, we do not generally provide prepaid return shipping labels.

The customer is also responsible for ensuring the product is appropriately packaged and protected during return transport. We recommend using a trackable and insured freight service, as Pallet Bins Australia is not responsible for products damaged or lost during return transport arranged by the customer.

Where a product is defective, damaged during delivery or incorrectly supplied, Pallet Bins Australia will arrange or cover reasonable return transport costs where applicable.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered. Contact us promptly if your product:

• Arrives damaged

• Is defective

• Is different from the product you ordered

• Is missing any supplied components

Please provide your order details and clear photographs showing the product and the issue so we can assess the matter and arrange an appropriate solution.

Please do not arrange return transport for a damaged, defective or incorrectly supplied product until you have contacted us and received return instructions.

Exchanges

To exchange a product due to a change of mind, please request a return for the original product. Once the return has been approved, you may place a separate order for the replacement product.

Original freight charges are non-refundable, and all return and replacement delivery costs associated with a change-of-mind exchange are the customer’s responsibility.

Refunds

We will notify you once your returned product has been received and inspected and advise whether your refund has been approved.

For approved change-of-mind returns, the refund will cover the purchase price of the returned product only. Original freight, shipping and delivery charges will not be refunded.

Approved refunds will be processed to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and display the refund.

Please contact us at team@palletbins.shop if more than 15 business days have passed since your refund was approved.

Australian Consumer Law

The 7-day return period applies to change-of-mind returns only.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. Different conditions and remedies may apply where a product is faulty, damaged, unsafe, not fit for purpose or does not match its description.